Contact
Talk to a person about the case, not a ticket queue
Equipment questions get a written answer with the reasoning in it, so you can forward it to whoever signs the PO.
Orders and general enquiries
orders@fidara.examplePurchase orders, order status, invoice copies and supplier paperwork.
Quotes
quotes@fidara.exampleMulti-unit orders, bench fit-outs, and anything where freight is a complication.
Response times
Quote requests are answered within one business day. Freight and lead-time questions on an order already placed are answered the same day, because those are the ones that change what you schedule.
Company
Fidara Dental Supply is operated by Tianjin Xingcha Yundu Technology Co., Ltd., Tianjin, China. All formal contracts, commercial invoices and financial transactions are issued under the legal corporate name.
Location
Tianjin, China
Email is the reliable channel for anything that needs a paper trail.